Feel like making New Year’s Resolutions this year?* No, me neither.

 In Articles, e-Books, Uncategorized

by The Belbin Team | Victoria Bird, 06 Jan 2021

Adapted by Belbin SA

How to build a resilient IT culture | CIO

Many of us didn’t need to wait until the stroke of midnight to take stock. 2020 has been a prolonged exercise in prioritising between competing demands and a constant reminder of what is important and what is missing from our lives, personal and professional.

2021 isn’t a case of ‘out with the old, in with the new’. Many all over the world are facing restrictions to the way we live and work. We are all hoping for a better year, however, more than ever, we are aware that it’s going to take grit and resilience.

In that context, pursuing goals just feels like one more thing to add to the ‘to do’ list.

But we’re already seizing opportunities for personal growth.

Whatever our challenges this year, we are already in the right place, rising to the occasion, finding strategies and ways of coping. Adversity can provide opportunities for personal growth, discovering new skills and building resilience, even if we feel like we are doing little more than getting by.

Resilience is our ability to adapt well in a crisis and to recover quickly from difficulties. It is developing the kind of elasticity that allows us to adapt. It doesn’t mean that we’re unaffected, it’s about our response – and that response can be learned and practised.

To boost individual resilience, we need to understand our strengths.

According to the Bounce Back Project, there are five pillars of resilience: self-awareness, mindfulness, self-care, positive relationships and purpose. When it comes to work, gaining an awareness of our Belbin Team Role strengths can help with some of the other pillars. When we are able to work to our strengths (and understand the strengths others have to offer), we are able to build more positive working relationships and work with more purpose.

We might practise self-care by setting boundaries and switching off at set times without feeling guilty. We may learn to show ourselves the same compassion we show to others when it comes to the kind of work we struggle with, safe in the knowledge that others with complementary skill sets will not only be able to help out, but might actually enjoy the work in question.

It isn’t just us, teams and organisations need resilience too.

With the rise of remote working over the past year, the responsibility to keep things afloat is falling more than ever on individual shoulders. Teams working from home are reporting higher levels of productivity but falling engagement. Perhaps we imagine that if we don’t check our emails one more time or take one more out-of-hours call, that the future of the organisation is under threat. But truthfully, we know that this isn’t a long-term solution. Tired teams have been sprinting up until now, only to find that we’re in a marathon.

So how do we help our organisations adapt, and re-energise teams?

Just as on an individual level, teams need self-awareness. They need to take a step back and examine their collective response to different types of challenges.

Three paths to progress.

Researchers have identified three approaches to work which can help managers manage more effectively in volatile circumstances.

  • Firstly, there are organisational routines, which are efficient when work is predictable. Many of our established work processes fall into this category.
  • Next, there are simple rules, or heuristics. These are rules of thumb that can provide shortcuts, speeding up processes and decision-making and prioritising the use of resources. (Phone triage of patients in general practice is an example which has arisen from the pandemic.)
  • Lastly, there is improvisation – spontaneous, creative efforts to solve problems that crop up at very short notice.

The researchers argue that any team will perform better – and crucially, be more resilient – if it is able to move comfortably between the three and understand how the different approaches might interact and morph into one another.

When a situation departs far enough from the team’s expectations, improvisation becomes necessary. The team might then develop a simple rule (heuristics), based on their experience of how the improvisation worked. Heuristics are a good middle ground because they allow adjustment at a faster pace, without the team having to abandon their underlying principles. Once the situation stabilises, the simple rule might be developed into a new routine.

Teams and organisations can be actively trained to alter the combination of routines, heuristics and improvisation to meet changing requirements.

Sounds great, but how do we ensure that we take everyone along with us?

When change is rapid, so is improvisation. This can alienate team members who didn’t originate the idea. They might feel left behind, excluded from the decision-making process and disengaged with the purpose of the change. So, in addition to understanding the three approaches, it is crucial to know the strengths of your team members and the behavioural culture of your team. This way, you can predict how others are likely to respond to change and decide who to send into battle at which time. You may know who needs to be sold on the benefits of heuristics and who may be desperate for the chance to improvise.

Below are a few pointers for handling change and building resilience in your team. Of course, each of us has more than one Team Role strength, but for ease of reference, we have named each individually.

  • Plants are great at coming up with new ideas which haven’t occurred to others, so would be ideal in a situation where other options have been exhausted and a wholly new approach is required.
  • Teamworkers are the most adaptable of all Team Roles. They may be ready to support the team’s solution and they are likely play an invaluable role in delivering it and boosting morale. They may primarily be concerned with how others are handling the situation.
  • When there are numerous competing demands on the team, Co-ordinators are needed to prioritise and identify the right people to engage in solving a particular problem. They also need to be able to surrender control, admitting to themselves that improvisation will likely come from a combination of creativity and expertise within the team, rather than from on high. Co-ordinators will need to empower others, giving them the courage to come forward with the solution that just might provide the key to solving the problem. Additionally, they may struggle to achieve consensus decision-making in a limited timeframe and find that a more decisive approach is required, at least in the short term.
  • Another hallmark of a crisis is a scarcity of resources, and this is where Resource Investigators come in. Whilst, in evolutionary terms, crises focus us on the threat, Resource Investigators are the most proficient at maintaining optimism and searching for opportunities – the silver linings.
  • Shapers are great change agents, able to respond quickly to changing circumstances. Their decisive approach and determination to overcome obstacles will bring energy and drive to the team when it is most needed.
  • Most improvisations appear spontaneous, but the kind of creativity they entail relies on a foundation of expertise and training. This is where Specialists come in. Their advice needs to be heeded – and it’s up to others in the team to elicit the required information and to decide how to translate this into a workable strategy.
  • Implementers, the kings and queens of the organisational routine, are likely to be the most resistant to changes which threaten efficiency and the least comfortable with improvisation. Here, it’s crucial that Implementers understand why the old process doesn’t fit any longer and why change in the short-term will benefit everyone. If they can understand that lessons learnt from improvisation will help develop a more effective simple rule (and eventually a new protocol) then they are more likely to buy in.
  • Completer Finishers may also struggle if they are forced to compromise on standards in the name of a faster response time. It may be a case of explaining that, in a crisis situation, our best has to be good enough and why delays are likely to prove more harmful than small imperfections.
  • Monitor Evaluators do not enjoy quick solutions either and may have difficulty backing a course of action that has been improvised. As a result, they may detach themselves from the decision-making process. When the results of the improvisation come in, they can usefully be engaged in evaluating the team’s experiment and determining how to develop a simple rule.

Practice makes perfect

Many New Year’s resolutions fail because we set them over-optimistically and out of context, and then treat them as make-or-break. If we fail, we might become reluctant to try again.

Building resilience and elasticity in our approach is a long-term investment in ourselves and our teams. It requires reflection, self-forgiveness and a whole lot of practice.

Here at Belbin, we think those are the principles on which to embark upon a new year that is making unprecedented demands on us.

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